Refund policy

We want our customers to be completely satisfied with their purchases from Kitty Kaps. If you encounter any issues with your order, please let us know and we will do our best to resolve the situation. Here is our refund policy:

1. Damaged products:

• If your product arrives damaged, please take a photo of the damaged item and contact us within 48 hours of receiving the shipment.
• We will provide a full refund or replacement for the damaged item.

1. Wrong order:

• If you receive the wrong order, please take a photo of the item(s) you received and contact us within 48 hours of receiving the shipment.
• We will provide a full refund or replacement for the incorrect item(s).

1. Shipping delays:

• We strive to deliver our products within the estimated shipping timeframe mentioned in our shipping policy.
• If your order is delayed past this timeframe and it is our fault, please let us know and we will provide a full refund for the shipping costs.
• To confirm the delay, we will track the shipment and check the delivery date.

1. Refund process:

• To request a refund, please send an email to info@kittykaps.com.au with your order number and a brief explanation of the issue.
• We will review your request and respond within 24-48 hours.
• If your request is approved, we will process the refund within 3-5 business days.

Thank you for choosing Kitty Kaps. If you have any questions or concerns about our refund policy, please don't hesitate to contact us.